We will send the item(s) within 24 hours after receiving cleared payment, excluding non-business days, and holidays. Please note, ring re-sizing takes 2-5 business days. A tracking number will be provided for all domestic orders within the USA. Some mail carriers in certain countries will not provide a tracking number, but we will do our best to get one for you. Estimated delivery time within the USA is usually between 2-3 working days, international 7-10 working days (depending upon the customs regulations of your individual country).
If any problems arise, please contact us within 14 days after receiving the item. We will do our best to solve any problem(s) satisfactorily as soon as possible. If an item you order arrives damaged or not in satisfactory condition, please contact us as soon as possible. If items are returned undamaged, we will send a new item(s) or send you a full refund as soon as possible. items damaged and/or modified by customers will not be refunded.
At tsnjewelry.com we are committed to protecting and respecting our customers' personal information. All orders are processed through an encrypted PayPal payment system. If you decide to create an account with us, the only information we will store is your email address (if you choose to provide one) and shipping and billing address, but this information will not be used by anyone but TSNjewelry and the third parties working on our behalf to complete your order such USPS, UPS, FeDex, PayPal. We will not store any other personally identifiable information on our site/server.